Livingston International (Oct 2006-Oct 2011) Webmaster
Responsibilities:
Reported to the Vice-president, Corporate Communications
Maintained and updated corporate Intranet and public web sites.
Rewrote, reviewed, edited and proofread content for web sites; posted updates to sites daily.
Managed and coordinated web content/submissions in collaboration with various business units and functional areas.
Designed and created web pages, forms, files for electronic communication, to meet corporate standards and ensure consistency.
Trained contributors on CMS on ongoing basis.
Developed training materials, tip sheets, etc. as required to facilitate content contribution by others.
Identified and researched areas of enhancement to improve performance of sites or better meet user needs.
Kept abreast of new technology developments and recommended solutions to improve dissemination and cost effectiveness of electronic communications.
Promoted and maintained adherence to corporate image.
Contributed to corporate reputation management in all media, e.g. electronic, print, voice, in-person communication.
Reported on web statistics and analytics.
Contacted web developers for program requests and in cases of urgency.
Create KML map for Crossing-Borders 2008 convention.
Maintained web domain names life-cycle.

Technical Environment:
Used Adobe Acrobat and JavaScript to create fillable, savable PDF forms.
Used Adobe LiveCycle and JavaScript to create fillable, savable PDF forms with dynamic barcodes.
Used Dreamweaver to develop web pages in Coldfusion.
Used Illustrator and PhotoShop to create images, photos.
Used a customized, object-oriented CMS for contributing to Intranet and Extranet.

WebHelp Inc., (2002-April 2006) Workforce Manager, Database Manager, Quality Control Evaluator (QCE), Microsoft Word Support
Worked in call centre to take customer calls and monitor calls for quality control
Developed intranet database in ASP to increase quality control productivity by 380%
Developed office automation tools in VBA to increase report accuracy in 10% of the time
Used Excel to query SQL server for productivity numbers
Used Erlang functions to create staffing requirements

De La Rue Cash Systems (Canada), (2001-2002) Data System Integrator
Converted and combined incompatible data from Haliburton & White into De La Rue data system
Developed custom reports not available in De La Rue system application
Upgraded and installed workstation systems and software
Data backup and network maintenance
On-site and telephone support for legacy software

Haliburton & White, (1998-2001) System Support Supervisor
Developed custom application for company to maintain service dispatch and accounts receivable
Saved company $100,000 per month in lost billing from previous dispatch system
Implement and troubleshoot programming changes and modifications
Unit test own code, providing low/minimal error rate
Participate in team discussions and develop solutions using best practices
Worked with MIS to debug and maintain ATM contract fulfilment software
Worked with Service Managers to maintain legacy software stability for Y2K
Worked with Network MIS to catalogue, backup, transfer, and integrate network during merger with De La Rue
On-site and telephone support for legacy software

X-Port Software, (1997-1998) Assistant to Network Manager
Installed UNIX networks for customers including server, workstations, printers, and e-mail
Worked with hardware and software managers to monitor and repair networks from remote location
Developed scripts that would alert for potential and developing problems using e-mail and pagers
Trained staff and customers

Haliburton & White, (1993-1997) Computer Programmer
Developed custom applications for clients including major banks and national retailers.
Reduced customer costs by 50% with no overall reduction in throughput resulting in the sale of 20+ units, and securing the market for related supplies and maintenance contracts.
Debugged and improved the accounts receivable and inventory system using Clipper.
Implement and troubleshoot programming changes and modifications
Unit test own code, providing low/minimal error rate
Participate in team discussions and develop solutions using best practices
Provided telephone and on-site customer assistance. 
Performed some programming at customer location. 
Created interface code for serial peripherals. 
Worked closely with the Sales, Service and Programming teams.

Ann Collins Handbags (1992 - 1993) Computer Programmer
Worked with AT8086 10MHz 1MbRAM 20MbHDD
Streamlined order input and editing, improving user’s ability and confidence.
Economized report generation by 80%.

Custom Developed Computer Systems (1989-1992) Computer Programmer
Built XENIX networks
Processed and analyzed research data.
Developed procedures in dBaseIII program to increase user friendliness over the competitor’s program.
Installed equipment and programs at client locations, and trained users on the systems.
Acted as a Troubleshooter and updated manuals.